Intercom

Intercom is a comprehensive AI-first customer service solution designed to provide exceptional experiences for support teams. It offers three major components: AI Agent, AI Copilot, and AI Analyst (coming in 2024). The AI Agent provides instant, accurate answers for customers 24/7, while the AI Copilot offers instant assistance for support agents. The AI Analyst will provide holistic AI insights and recommendations for support leaders, all of which learn from every customer conversation to improve the system.

Intercom has seen groundbreaking results with Fin, including double-digit gains in engagement and resolution rates, leading to an impressive 98% CSAT. It also rates highest across the board in G2’s most recent User Satisfaction Ratings for Customer Service, based on over 19,000 reviews from real customers.

The platform is free for 14 days with no credit card required. It is designed to redefine customer service by leveraging AI to meet customer demand smoothly and efficiently.

• AI Agent: Provides instant, accurate answers for customers 24/7.
• AI Copilot: Offers instant assistance for support agents.
• AI Analyst (coming in 2024): Provides holistic AI insights and recommendations for support leaders.

Intercom is the only complete AI-first customer service platform, aiming to make it the best and only customer service platform you will ever need.