Tidio brings live chat, a help desk and automation flows together for customer service teams, with Lyro AI Agent handling conversations on its own.

Lyro AI Agent: answers and resolves conversations in the team's own tone, trained on the team's own content.
Takes action: edits orders, books meetings and updates customer data, handing harder cases to the team.
Live chat plus help desk: real-time chat and ticketing in one platform.

Tidio is useful for support teams that want instant answers for customers without losing the human handoff when a conversation gets complicated.